We regularly review our policies and procedures to ensure that we are up to date with the latest legislations.

Latest Terms & Conditions, information about your treatment session and details on how your personal data is handled (GDPR) can all be found here.

Covid-19 Policy

Updated 18th June 2022

The government has ended legal restrictions in England, however we will continue to operate our own procedures in order to help keep patients safe. Personal Protective Equipment (PPE) is no longer required, however we will continue to risk assess and wear PPE when risk is apparent.

  • We will wear a face mask during appointments when risk is apparent or at patients request.
  • We will continue to wash and sanitise our hands before and after appointments.
  • We will self-isolate in the event of a positive Covid test.
  • The clinic room will continue to be cleaned and sanitised between patients.
  • We will continue to operate intervals between appointments to allow for ventilation of the clinic room.


  • You must make us aware of any medical conditions, health related issues or general illness prior to attending appointments.
  • You must not attend your appointment if you display any signs of Covid-19, have a cold, any flu like symptoms, or if you are generally feeling unwell.
  • Face masks are no longer required, however you are welcome to wear one for your own safety and comfort.
  • We ask that you make us aware if you test positive for Covid before attending your appointment.
  • We ask that you sanitise your hands on entry to our building.

Should you have any questions or concerns prior to your arrival, please do not hesitate to get in touch – Luke@rtrtherapy.co.uk / 07894853352

Your continued support and cooperation is very much appreciated – thank you

Cancellation Policy

24 Hours Notice Required

Please give at least 24 hours notice if you need to cancel or reschedule your appointment. This will allow time to allocate your appointment to another patient and make the necessary changes. We ask that you be mindful when cancelling appointments, as this may cause loss of revenue to the business.

If you do not attend your appointment or fail to give a minimum of 24 hours notice to cancel/reschedule, you will be charged a cancellation fee at the full cost of your session. Cancelled/rescheduled appointments with more than 24 hours notice will not incur a cancellation fee.

You will be reminded of every appointment via text and email 2 days prior to your appointment commencing, giving you plenty of time to get in touch. If you need to cancel your appointment, you can do so by clicking the link in your confirmation email, via telephone, text message or email.

Privacy Policy

Patients privacy and data handling is taken very seriously. We have put together a privacy notice which explains when and why we collect personal information, how we use it, who we share it with and how we keep it secure. It is important that Patients take the time to read this notice so that they understand how we will use their personal data and their rights in relation to their personal data. To view our full privacy policy please click here.

Treatment & Courses

Before treatment:

You will be reminded of every appointment via text and email 2 days prior to your appointment commencing. Please give at least 24 hours notice if you wish to cancel or reschedule your appointment.

On arrival, you will be asked to record some personal details along with any medical conditions and current prescribed medication(s) on a consultation form and sign a disclaimer, in order to consent to treatment. Sessions will begin with an initial sit down consultation and discussion around your presenting complaint or injury. We will get to know you, what sort of lifestyle you lead, occupation, hobbies and your medical history to help build a better picture of you and your body. A postural assessment and relevant strength, movement and ‘special tests’ may be carried out prior to treatment commencing. Any questions which you may have will be happily answered before your treatment session begins.

What to wear:

  • You will likely be required to undress to your underwear in order for an effective assessment and treatment to take place. You are welcome to wear shorts for your own comfort.
  • Please attend your appointment in exercise wear or comfortable loose-fitting clothing.
  • If you have long hair, please tie it up for all treatments relating to your upper body, neck & shoulders.
  • Ladies – please do not wear sports bras for treatments relating to your upper body, as it’s hard to access and difficult to treat.

Your comfort and dignity will be maintained at all times.

Treatment courses:

Terms & Conditions

  • Full payment must be made upon completion of your initial appointment. Alternatively, you are welcome to pay in advance via bank transfer or PayPal if you’d prefer.
  • All six appointments must be booked and held within a six month period. Appointments cannot exceed six months unless otherwise agreed.
  • Appointments can be made in advance or on an adhoc basis.
  • There is to be a maximum of four weeks between each appointment.
  • The initial treatment length paid for must continue for the full duration of the course.
  • Missed appointments cannot be rescheduled and a refund will not be issued.
  • Treatment courses are non-refundable in any capacity.

All treatment courses must be booked manually and unfortunately cannot be booked online. If you are interested in one of our courses, or for more information, please do not hesitate to get in touch – thank you

Payment Policy

Full payment is due at the end of your appointment. Payment is accepted via bank transfer, credit/debit card or cash. All treatment courses booked must be paid for in full at the end of the initial appointment, or in advance via bank transfer or PayPal. Up to date prices are displayed on the prices page and when you make an appointment online. Please get in contact for more details and available discounts.

Queries or questions? Please ask away